These include common questions frequently asked by customers. For more detailed information, please refer to our full policies at the bottom of the page
FAQs
How long does shipping take?
How long does shipping take?
Processing takes 1–3 business days. Standard (U.S.): 7–14 business days, Express (U.S.): 5–10 business days, International: 10–30 business days.
How much is the shipping cost?
How much is the shipping cost?
Standard (U.S.): $6.83, Express (U.S.): $8.87, International: $7.81. No extra cost for additional items.
Will I receive a tracking number?
Will I receive a tracking number?
Yes, a tracking number will be emailed to you within 1–5 days after shipping.
What is your return policy?
What is your return policy?
Returns are accepted within 30 days only for defective items, poor print quality, or incorrect products.
Do I need to return the defective item?
Do I need to return the defective item?
No, we will replace or refund without requiring a return after approval.
Can I get a refund instead of a replacement?
Can I get a refund instead of a replacement?
Yes. Refunds are processed within 3 business days to your original payment method.
What does the refund cover?
What does the refund cover?
Refunds cover only the product price. Shipping fees and taxes are non-refundable.
I haven’t received my refund. What should I do?
I haven’t received my refund. What should I do?
Check your bank and card provider. If unresolved, email support@vassira.com.
Can I cancel my order?
Can I cancel my order?
Yes, within 12 hours of placing the order. After that, cancellations are not possible.
Can I cancel an order that has shipped?
Can I cancel an order that has shipped?
No. Orders with tracking numbers or that have shipped cannot be canceled.
What payment methods do you accept?
What payment methods do you accept?
PayPal, Shopify Payments (Visa, MasterCard, etc.), and Shop Pay (including installments).